Help Center

  • General
  • Delivery
  • Orders
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  • Careers
  • Flower care
    Flower care
  • How does Milano Blooms work?

    Choose which bouquet you want to send here
    Select a time and date for delivery
    Let us know where to send these blooms and they’ll be on their way!

    Where is Milano Blooms available?

    We’re available in Italy!

    How fast can my flowers get there?

    We offer same-day delivery as well as pre orders! We generally deliver from 9am - 6pm every day of the week. Just pick the most convenient delivery time slots for your recipient!

    How do I get started?

    Have a browse through our beautifully curated bouquets and send our bouquets now!

    How do I contact someone at Milano Blooms?

    For any questions or concerns, feel free to reach us through our customer support email at or talk to our friendly support specialist through live chat and we're happy to assist.

    I saw a product available yesterday but now it's gone. What's happening?

    Our farm in the Cameron Highlands boasts the perfect conditions for flowers to bloom, but just like humans, our flowers can have bad days too. On these sad days, we have a limited supply of flowers. Since we want to give you the best and freshest blooms, we sometimes have to take products off our website. We do our best to give you the freshest blooms and we will never compromise on that.

    Is there a discount for first time users?

    Of course! Use promo code “ABETTERWELCOME” for $5 off your first order! Enjoy!

    Is it going to be exactly the same as shown in the picture when delivered?

    Flowers are subject to seasonal availability.
    In the event that any of the flowers are unavailable, the florist will substitute with a similar flower in the same shape, style and colour.
    Stem count, packaging and container may vary.

  • How are my flowers delivered?

    Our awesome courier team delivers your flowers with car, motorbike or if you're nearby our office, our friendly team may even walk over to say hi!

    How much does delivery cost?

    Nothing! All of our deliveries are free for all our customers. 

    That being said, we are thus unable to guarantee a specific delivery timing as we need to optimize our delivery routes to continue providing cost effective deliveries for our customers. 

    At what timings can I order?

    Order before 3pm and get your blooms delivered the same-day!
    For next-day deliveries and any other pre orders, order anytime you wish! We don’t want to stress you out, so there’s no time limit on placing your orders.

    How do I get a copy of my receipt?

    You’ll receive a confirmation email for your purchase, we can also issue an invoice at your request.

  • Can I change the flowers I ordered / delivery time / delivery address / personal message?

    Of course you can! Simply reach out to us either through an e-mail, call us at +65 3163 1525, chat with us using the chat window on the bottom right quoting your Order ID or you can simply reply to your order confirmation email. Our blooming customer service team would be more than happy to make those changes.

    Can I cancel my order?

    Not a problem at all! (we’re just sad to see you go…) Just reply to your confirmation email saying you want to cancel your order and we will setup a refund that will take 2-3 days to process.

  • What types of payment can I use?

    We accept Visa, Mastercard and we’ll soon be accepting AMEX payments.

    How do I add a promo code?

    Type in your promo code at checkout, on the Payment Info page!

    How long do refunds take?

    Refunds are usually processed within 2 to 3 working days. Reach out to us if it takes any longer and we'll be happy to check what's taking so long!

  • Is Milano Blooms hiring?

    Yes! We’re growing fast and are always looking for great talent to help drive our growth to the next level. If you think you’ll make a great contribution to the Milano Blooms team, then we want to hear from you! Email us at

  • How can I keep the flowers fresh and longer lasting?

    Here's a little help and advice about caring for your flowers, from choosing the right vase to tips on how to prolong the life of your bouquet.
    – Make sure your vase is cleaned thoroughly before you fill it with water. A top tip is to add ½ a tablet of “Milton” which is a very good antibacterial product and can be found in most supermarkets. The Milton helps to keep the water in your vase clearer for longer.
    – Fill the vase with clean, cold water and the flower food supplied with flowers. Follow the instructions on the flower food packet.
    – Cut the bottom ½” off your stems using a sharp pair of scissors at a 45° angle.
    – Remove any leaves which may be below the waterline as they may limit the intake of water by the flowers.
    – Flowers last longer in cool places (65° – 72°F or 18° – 22°C). Try to avoid placing flowers in direct sunlight or in contact with heating appliances such as fans or radiators or in areas with a draught.
    – Stems should be re-cut every other day by ½” to ensure they are drawing the maximum water.
    – Place your flowers on display and ensure your vase is constantly topped up with water during the lifetime of your flowers.

    How fresh are my flowers?

    Super fresh! We get a daily shipment of flowers from our farms in the Cameron Highlands in Malaysia. Your bouquets are made to order and our florists handcrafts your beautiful bouquets with the fresh blooms, ready to be sent out for delivery that day.

    How do I take care of flowers in vases?

    Treat your flowers to some fresh water everyday.
    Trim the stem every day or two.